We collect only the information needed to provide, secure and improve our domain, hosting, VPS, cloud and support services. We do not sell your personal information.
Introduction and scope
This Privacy Policy explains how NameTowne (“NameTowne,” “we,” “us” or “our”) handles personal information when you visit our website, create an account, purchase or use our services, communicate with support, or otherwise interact with us.
This policy applies to our domain registration, web hosting, business and offshore hosting, Windows VPS, cloud, VPN, security, billing, client-area and support services. It does not apply to third-party websites or services that publish their own privacy policies.
Information we collect
Information you provide
- Account and identity information: name, company name, username, billing address, country and contact details.
- Contact information: email address, telephone number and communication preferences.
- Order and billing information: products ordered, invoices, transaction references, payment method and payment status. Full card details are normally processed by the selected payment provider and are not stored by NameTowne.
- Domain-registration information: registrant, administrative and technical contact details required by registries, registrars and applicable domain rules.
- Support information: ticket messages, chat content, attachments, call notes and troubleshooting information you choose to provide.
- Service content: configuration details and data required to provision or manage your hosting, VPS, cloud or related service.
Information collected automatically
When you use our website or services, we may collect IP address, browser and device type, operating system, referring pages, timestamps, login and security events, pages viewed, cookie identifiers, bandwidth or resource usage, and diagnostic logs.
Information from other sources
We may receive information from payment providers, domain registrars and registries, fraud-prevention services, identity or security providers, social-login providers, resellers and other partners involved in delivering a service you request.
How we use your information
We use personal information to:
- Create and administer your account and authenticate access.
- Process orders, payments, renewals, refunds and invoices.
- Register, transfer, renew and manage domain names.
- Provision, operate, monitor and support hosting, VPS, cloud, VPN and security products.
- Send service notices, security alerts, renewal reminders and transactional communications.
- Respond to support tickets, investigate technical issues and improve customer service.
- Detect spam, abuse, fraud, malware, unauthorized access and other security threats.
- Comply with legal, tax, accounting, registry, law-enforcement and regulatory requirements.
- Analyze performance and improve our website, products and user experience.
- Send marketing communications where permitted. You can unsubscribe from promotional email at any time.
Legal grounds for processing
Depending on your location and the context, we process information because it is necessary to perform our contract with you, comply with a legal obligation, protect legitimate business and security interests, protect vital interests, or because you have given consent. Where processing is based on consent, you may withdraw that consent at any time without affecting earlier lawful processing.
Data retention
We retain personal information only for as long as necessary to provide services, maintain business and security records, resolve disputes, enforce agreements and meet legal, tax, accounting, registry and compliance obligations. Retention periods vary by record type. When information is no longer required, we delete, anonymize or securely isolate it, unless continued retention is required by law or for legitimate fraud-prevention and security purposes. Backup copies may remain for a limited period until safely overwritten.
Data security
We use reasonable administrative, technical and physical safeguards designed to protect information from loss, misuse, unauthorized access, alteration and disclosure. Measures may include encryption in transit, access controls, monitoring, logging, backups, malware protection and staff access restrictions.
No internet transmission or storage system is completely secure. You are responsible for protecting your password, enabling available security features, maintaining secure software and notifying us promptly of suspected unauthorized access.
Your privacy rights
Subject to applicable law, you may have the right to request access to your personal information, correct inaccurate information, request deletion, restrict or object to certain processing, receive portable data, withdraw consent, opt out of direct marketing, and complain to a relevant data-protection authority.
You can update many account details in the NameTowne client area. For other requests, contact us using the details below. We may need to verify your identity and may retain information where law, security, billing, fraud-prevention or contractual obligations require it.
International data transfers
Our customers, infrastructure and service providers may be located in different countries. Your information may therefore be processed outside your country of residence. Where required, we use contractual, organizational or other lawful safeguards intended to protect transferred information.
Children’s privacy
Our services are intended for businesses and people legally able to enter into a contract. They are not directed to children under 18. We do not knowingly collect personal information from children without appropriate authorization. If you believe a child has provided information to us, please contact us so we can investigate and take appropriate action.
Third-party services and links
Our website may link to or integrate services operated by third parties, including payment providers, registrars, social-login providers and product partners. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing information.
Changes to this policy
We may update this Privacy Policy to reflect changes in law, technology, services or business practices. The revised version will be posted on this page with a new effective date. If a change materially affects your rights, we may also provide notice through the website, client area or email where appropriate.
Contact us
For privacy questions, requests or complaints, contact NameTowne:
