Terms and Conditions

Agreement and acceptance

These Terms and Conditions (“Terms”) form a binding agreement between you (“Customer,” “you” or “your”) and NameTowne (“NameTowne,” “we,” “us” or “our”). They govern access to our website, client area and all domain, hosting, VPS, cloud, VPN, security, licensing, support and related services.

You accept these Terms when you create an account, place an order, click an acceptance control, pay an invoice, access a service or continue using a service after receiving notice of updated Terms. If you act for a company or another person, you confirm that you have authority to bind them.

Eligibility and account responsibilities

• You must be at least 18 years old and legally able to enter a contract.
• You must provide accurate, current and complete registration, billing and contact information and keep it updated.
• You are responsible for safeguarding passwords, API credentials, security tokens and all activity under your account.
• You must promptly notify us of suspected unauthorized access or a security incident.
• One person or organization may not use multiple accounts to avoid restrictions, unpaid balances, verification or enforcement actions.
• We may request reasonable identity, address, payment or business verification before or after activation.

Services, orders and activation

Product descriptions, resources, prices and billing cycles are displayed on the applicable order page. An order is an offer to purchase and is subject to payment, fraud screening, availability and acceptance by NameTowne. An automated confirmation does not guarantee acceptance.

Activation times are estimates. Some services require manual review, third-party approval, identity verification, DNS propagation or additional information. We may reject or cancel an order before activation and refund eligible amounts paid.

Service features, software, locations, upstream providers or infrastructure may be reasonably changed to maintain security, reliability, legal compliance or performance, provided the core service is not materially reduced without notice where practicable.

Prices, payments and automatic renewal

• Fees are due in the currency, amount and billing cycle shown on the order or invoice. Taxes, exchange charges and payment-provider fees may apply.
• You authorize us and our payment providers to charge the selected payment method for orders, renewals and approved usage-based fees.
• Unless cancelled before renewal, recurring services renew for the same billing cycle at the then-current price. Renewal reminders are a courtesy; you remain responsible for renewal dates.
• Promotional pricing applies only for the stated period. Renewal pricing may differ.
• Overdue invoices may result in late fees, suspension, data loss or termination. Restoration may require full payment and a reactivation fee.
• Chargebacks or payment disputes filed without first contacting us may lead to immediate suspension while the dispute is investigated.

Refunds are governed by our Refund Policy.

Domain registration and transfer

Domain services are also governed by the rules, policies and agreements of the applicable registrar, registry and ICANN. You authorize us to submit your information to those providers and agree to keep domain-contact information accurate.

• Domain availability is not guaranteed until registration is completed by the registry.
• You are responsible for reviewing spelling, extension, registration term and contact details before payment.
• Registration, renewal, redemption, restoration and transfer fees are generally non-refundable once submitted.
• Failure to renew on time may cause expiration, suspension, auction, redemption fees or permanent loss of the domain.
• Transfers may be restricted by registry locks, recent registration or transfer, disputes, inaccurate information, unpaid fees or applicable policy.
• You are responsible for ensuring that a domain and its use do not violate trademarks, law or third-party rights.

Acceptable use

You may not use our services to host, transmit, facilitate or promote unlawful, abusive or harmful activity, including:

• Malware, ransomware, phishing, credential theft, botnets, unauthorized scanning, denial-of-service attacks or attempts to compromise systems.
• Spam, unsolicited bulk communications, deceptive marketing, address harvesting or forged message headers.
• Child sexual abuse material, exploitation, threats, harassment, hate-based violence or content prohibited by applicable law.
• Copyright, trademark, privacy or other intellectual-property infringement.
• Fraud, impersonation, financial scams, sale of stolen goods or misleading identity and payment activity.
• Cryptocurrency mining, public proxies, resource-intensive automation or other activities prohibited by the purchased plan.
• Any activity that damages our reputation, disrupts other customers or imposes unreasonable load on shared infrastructure.

We may investigate suspected violations and cooperate with lawful requests. You are responsible for your users, applications, content and account activity.

Customer content, data and backups

You retain ownership of content you upload. You grant NameTowne and necessary service providers a limited right to store, transmit, copy and process that content solely to deliver, secure and support the service.

You are responsible for the legality, accuracy and security of your content and for maintaining independent, current backups. Unless a plan expressly includes managed backups, backups are provided as a convenience and are not guaranteed. A backup service does not replace your own off-site backup strategy.

After cancellation or termination, data may be deleted immediately or after a short operational retention period and may not be recoverable.

Resource usage and fair use

You must use CPU, RAM, storage, bandwidth, email, processes and other resources within the limits of your plan and in a way that does not impair other users. “Unlimited” features are subject to normal, lawful website use, technical limits and fair-use controls. We may require optimization, apply reasonable limits or recommend an upgrade where usage threatens stability or materially exceeds the intended plan profile.

Support and maintenance

Support scope and response targets depend on the purchased service. Response times are estimates unless a written service-level agreement expressly states otherwise. Support does not include custom development, third-party software repair, content management or administration outside the plan scope. Planned or emergency maintenance may temporarily affect availability.

Suspension and termination

We may suspend, restrict or terminate a service for overdue payment, security risk, abuse, legal requirement, violation of these Terms, false account information, chargeback, excessive resource use or risk to our network or others. Where reasonable, we will provide notice and an opportunity to correct the issue, but urgent action may be taken without advance notice.

You may cancel through the client area using the official cancellation process. Cancellation does not erase amounts already due. Services remain active only until the cancellation date confirmed by our system.

Third-party products and providers

Some services are supplied or licensed by third parties. Their terms, acceptable-use rules, privacy policies, availability and licensing restrictions also apply. We are not responsible for a third party’s independent acts, changes or outages, but we will provide reasonable assistance for products ordered through NameTowne.

Intellectual property

NameTowne’s website, brand, logos, interface, documentation and original materials are owned by or licensed to NameTowne and protected by applicable law. Except for the limited right to use our services, no rights are transferred to you. You may not copy, reverse engineer, resell, frame or misuse our materials except where expressly permitted in writing or by law.

Privacy and confidentiality

Our handling of personal information is described in our Privacy Policy. Each party will use reasonable care to protect non-public information received from the other and will use it only for the relationship, except where disclosure is authorized or legally required.

Service disclaimer

To the maximum extent permitted by law, services are provided “as is” and “as available.” We do not guarantee uninterrupted or error-free operation, absolute security, specific search rankings, profitability, compatibility with every application, or recovery of all data. Any uptime commitment applies only where expressly included in a written service-level agreement and is subject to its exclusions.

Limitation of liability

To the maximum extent permitted by law, NameTowne and its suppliers will not be liable for indirect, incidental, special, punitive or consequential damages; lost profit, revenue, goodwill, opportunity or data; or the cost of substitute services arising from use or inability to use a service.

Our total aggregate liability for claims related to a particular service will not exceed the amount you paid NameTowne for that service during the three months immediately preceding the event giving rise to the claim. These limits do not apply where liability cannot lawfully be excluded or limited.

Indemnification

To the extent permitted by law, you agree to defend, indemnify and hold harmless NameTowne, its personnel and service providers from third-party claims, losses and reasonable costs arising from your content, your users, your violation of these Terms or law, or infringement of another person’s rights.

Events beyond reasonable control

Neither party is responsible for delay or failure caused by events beyond reasonable control, including natural disaster, war, civil disorder, epidemic, labour action, utility or internet failure, upstream provider failure, cyberattack, government action or widespread network disruption. Payment obligations already accrued are not excused.

Changes to services and Terms

We may update these Terms to reflect changes in services, law, security or business operations. Updated Terms will be posted with a revised effective date. Material changes may also be notified through email, the client area or website. Continued use after the effective date constitutes acceptance; if you do not agree, you must stop using and cancel affected services before that date.

General provisions

These Terms, incorporated policies, order details and product-specific conditions form the entire agreement regarding the services. If a provision is unenforceable, it will be limited to the minimum extent necessary and the remaining provisions continue. Failure to enforce a provision is not a waiver. You may not transfer your agreement without our written consent; we may assign it as part of a business reorganization or transfer. Electronic notices and records satisfy written requirements where permitted.

Applicable law and the forum for disputes will be determined by NameTowne’s principal place of business and mandatory consumer laws that apply to you. Before formal proceedings, both parties agree to attempt good-faith resolution through support.